2. What is your turn around time?
Typically 4-6 weeks, however, with COVID-19 causing delays with supplies and shipping, processing time may be a bit longer. We will do our absolute best to stay in the listed TAT but we will update frequently on our social media to ensure the most people get the information as we have it to give.
3. Do you do returns?
No, due to the fact that every pair is handmade from scratch, all sales are final. No refunds, returns, exchanges, or cancelations.
4. Do all designs weigh the same?
Actually, they don't. Each design has various materials and this will affect the weight the most. If the design is full sequin or obviously heavily decorated with trims and other things, expect them to be heavier than ones with plain cotton fabrics.
5. I get headaches easily. Can you help with the ears possibly not causing a headache?
Each person is different but I have received feedback from multiple people who say they get headaches easily who have said that my ears are comfortable and they are able to wear my ears for long park days with no issues. If you are worried about the headband being tight, you can always request a wide set headband in your order.
6. Do you make ears for babies?
No, I dont. My ears are all one size fits most. If you want to have them made smaller on a headband, please message me first.
7. When do you run sales or do coupons?
I occasionally do stock sales on my Facebook group. They are random and unannounced. Basically a surprise! And every order gets a coupon in the package for your next order!
8. My order was sent to the wrong address. Can you send me a replacement?
Please ensure that your address is correct at time of order placement. I will not send a replacement for free if the other pair doesn't make it back to me. If they do make it back, you will need to pay for shipping again. So it is in your best interest to make sure your address is correct.
9. What if my order comes in damaged?
I have only had 3 pairs come in damaged out of over 7500 pairs. If this does happen, I will replace them for you once you provide photos of the damaged ones. I may or may not request the damaged ones to be returned prior to your replacement. This does NOT include acts of vandalism, theft, or forces of nature including cases involving animals. If you are unsure of what this means, please contact us.
10. Are the ears water proof or heat proof?
No, the ears are not water resistant and they are sensitive to extreme temperatures. Please do not leave them in a hot vehicle.
11. What are your prices?
My prices are now listed in the title of each listing so that you can see them even when that listing is sold out.
12. What if I bought the wrong ones?
This has happened before. Please make sure what's in your cart is what you want because its too confusing to try to change it after and it messes with my inventory. It takes a split second to check your cart before you pay so please make sure you're buying the ones you want.
13. All designs say sold out. How do I order?
I have to schedule my shop openings in advance. I have the website available for you to see my designs and read policies and get other important info while im not open. Shop opening info will be posted in the announcement bar on here, as well as in my instagram story, and my facebook group. If you can't find the next shop opening info posted, Its most likely that I haven't announced the next date yet but you are welcome to contact us to make sure.
14. Where did the rush my order go?
At this time we are not offering the rush listing. We will add it back as soon as it makes sense to offer it again. We dont see the point in charging you more for a service that is invalid at this time.
15. Do you take custom orders?
At this time, we do not. We are unable to take on customs due to the lack of time to accommodate them with the busy schedule we already work in. Thanks for understanding!
16. Do you deliver to hotels?
Yes, we do! We deliver to WDW area hotels. This includes the Disney Springs area and any hotels close by. Unfortunately, the Universal area and beyond is too far for this service. We take the package to your hotel, usually in the middle of the night (Santa mode as I like to call it) and leave them at the front desk for you to retrieve at your convenience. Deliveries are scheduled to occur on the night of your arrival as we like to ensure that you have checked in before we make the trip. We do not meet guests at their room. To schedule a resort delivery, please contact us. Note: Deliveries do not mean the turn around time does not apply. Guests should only ask to use this service if their order would otherwise not arrive in time through the mail. This is also not a substitute for shipping if you are local. Thanks for understanding!